Privacy Policy

Poe Legacy Construction collects information needed to respond to inquiries, evaluate projects, prepare estimates, perform construction services, communicate with customers, manage projects, issue invoices, process payments, and support optional financing referrals.

• We do not sell personal information for monetary payment.
• We do not request Social Security numbers, credit reports, banking credentials, or complete financing applications through our general website contact form.
• Financing applications are completed directly through Acorn Finance or its participating lending partners.
• Electronic payment information may be processed by a third-party payment processor rather than stored directly on our website.
• We may use HubSpot, Jobber, and GoHighLevel to manage inquiries, customer information, project records, communications, and marketing activities.
• You may contact us to request access, correction, or deletion of certain personal information, subject to applicable law and recordkeeping obligations.

Information We Collect

The information we collect depends on how you interact with Poe Legacy Construction and which services you request.

Contact Information

We may collect information such as:

• First and last name
• Email address
• Telephone or mobile number
• Mailing address
• Project or service address
• Preferred communication method
• Preferred contact date or time

Project and Property Information

We may collect information needed to evaluate or perform a project, including:

• Project type
• Residential or commercial property type
• Requested services
• Project description and scope
• Desired timeline
• Estimated or proposed budget range
• Property measurements or site details
• Plans, drawings, specifications, and design preferences
• Photos, videos, documents, and other files you submit
• Scheduling and site-access information
• Permit, inspection, warranty, and project-completion information
• Information about owners, tenants, property managers, or authorized contacts

Transaction and Customer Records

We may maintain records related to:

• Requests and consultations
• Assessments and appointments
• Estimates and quotes
• Contracts and change orders
• Invoices and payment status
• Products, materials, and services purchased
• Project schedules and progress
• Warranty, repair, or service requests
• Customer-service communications
• Reviews, referrals, and feedback

Payment and Billing Information

If you make a payment, we may collect or receive billing and transaction information such as:

• Billing name and address
• Invoice number
• Payment amount
• Payment date
• Payment method
• Payment status
• Transaction or confirmation number
• Limited payment-account information provided by a payment processor
• Information needed to address refunds, disputes, returned payments, or chargebacks

Complete card numbers, security codes, bank-login credentials, and similar payment credentials should be submitted only through the secure payment method provided for the transaction. Do not send sensitive payment information through a general website form, standard email, or text message.

Financing Information

If you express interest in financing, Poe Legacy Construction may collect limited information such as:

• Whether you are interested in financing
• The project or estimated amount associated with the request
• Whether a financing invitation or application link was sent
• Referral or application status made available to Poe Legacy Construction
• Funding or payment status associated with the project

Sensitive financing information, including Social Security numbers, income, employment information, credit history, complete bank information, and lending decisions, is collected and processed directly by Acorn Finance or its participating lending partners rather than through Poe Legacy Construction's general website forms.

Communications

We may collect and retain communications such as:

• Email correspondence
• Text messages
• Telephone notes
• Voicemail messages
• Website-form submissions
• Appointment requests
• Social media messages and comments
• Customer-service or project-support communications

Website and Device Information

When you visit our website, we or our service providers may automatically collect:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from an IP address
• Referring website or page
• Pages viewed
• Links and buttons selected
• Date and time of visits
• Time spent on pages
• Form interactions
• Cookie and advertising identifiers
• Campaign and referral information, including UTM parameters
• Information used to detect errors, abuse, fraud, or security threats

Marketing Preferences

We may collect information about:

• Email subscription preferences
• Text-message consent
• Cookie preferences
• Advertising preferences
• Communication opt-outs
• Responses to marketing or promotional content

Employment and Applicant Information

If you apply for employment or submit information through a careers page, we may collect your name, contact information, employment history, qualifications, certifications, references, résumé, and other information you choose to provide.

Sources of Information

We may collect information from:

• You directly
• Website forms and appointment requests
• Telephone, email, and text communications
• In-person consultations and site assessments
• Contracts, estimates, invoices, and project records
• Referrals from customers, vendors, property managers, or business partners
• Public records related to properties, permits, or business information
• Social media platforms
• HubSpot, Jobber, GoHighLevel, and other service providers
• Payment processors and financial institutions
• Acorn Finance and participating lending partners
• Analytics, advertising, and website-security providers

How We Use Information

We may use personal information to:

• Respond to questions and project inquiries
• Determine whether a requested project may be a fit
• Schedule qualification calls, consultations, and assessments
• Prepare and deliver estimates or quotes
• Create and manage contracts, change orders, and project records
• Plan, coordinate, and perform construction or landscaping services
• Communicate about schedules, materials, changes, delays, and project progress
• Coordinate with employees, subcontractors, suppliers, and professional advisers
• Manage invoices, deposits, payments, refunds, and outstanding balances
• Provide access to optional third-party financing resources
• Respond to warranty, service, repair, or customer-support requests
• Maintain customer and project histories
• Request reviews, testimonials, or referrals
• Send marketing communications where permitted
• Measure website traffic and campaign performance
• Improve website content, services, and customer experience
• Prevent fraud, spam, misuse, and security incidents
• Enforce contracts and protect legal rights
• Comply with tax, accounting, insurance, regulatory, and legal obligations
• Respond to lawful government or court requests

We may also use software-assisted tools to organize inquiries, route messages, schedule follow-up, summarize communications, categorize contacts, and support customer service. Poe Legacy Construction does not use these tools to make lending or credit decisions.

Project and Customer Information

Project information may be stored in customer-relationship, field-service, scheduling, estimating, invoicing, document-management, communication, and marketing systems.

Poe Legacy Construction currently uses or may use platforms such as:

• HubSpot: Website hosting, forms, customer records, analytics, email communications, and marketing activity
• Jobber: Customer records, requests, assessments, quotes, scheduling, project operations, invoices, and payment activity
• GoHighLevel: Contact management, task management, communications, marketing automation, social publishing, and pipeline visibility

Information may move between these systems to reduce duplicate entry, maintain accurate records, coordinate follow-up, and support the customer relationship. Access is limited to Poe Legacy Construction personnel and service providers who need the information for authorized business purposes.

Payments and Billing Information

Poe Legacy Construction may accept deposits, progress payments, final payments, or other payments connected to estimates, contracts, invoices, change orders, materials, and completed services.

Electronic payments may be processed through Jobber or another third-party payment processor. Payment processors may collect payment-card information, bank-account information, authentication information, billing details, device information, and transaction data under their own terms and privacy policies.

Poe Legacy Construction generally receives information needed to identify and document the transaction, such as the customer name, invoice number, amount, payment date, payment method, confirmation number, status, and limited account details. We do not intentionally store full payment-card numbers or card security codes on the public website.

Payment information may be used to:

• Process and record payments
• Apply payments to the correct invoice or project
• Issue receipts
• Manage deposits and project balances
• Process authorized refunds
• Address returned payments, disputes, fraud, or chargebacks
• Complete accounting, tax, insurance, and audit requirements
• Enforce contractual payment obligations

Payment schedules, deposits, fees, refunds, cancellations, and other payment terms are governed by the applicable estimate, proposal, contract, invoice, or separate Terms and Conditions, not by this Privacy Policy.

Financing Through Acorn Finance

Poe Legacy Construction may provide customers with access to optional financing resources through Acorn Finance. Poe Legacy Construction is not a lender, does not make loans, and does not make lending or credit decisions.

If you choose to explore financing, you may be directed to an Acorn Finance website, application, or secure link. Acorn Finance and its participating lending partners operate independently and collect information under their own privacy notices and terms.

Information collected directly by Acorn Finance or a lending partner may include:

• Name and contact information
• Address and identity-verification information
• Social Security number or government-issued identification
• Income and employment information
• Requested financing amount
• Credit and repayment information
• Bank-account or payment information
• Information obtained from credit-reporting agencies

Do not submit sensitive credit or financing information through Poe Legacy Construction's general website forms, email, or text messages.

Poe Legacy Construction may receive limited information about a financing referral, such as whether a customer opened an application, whether an application is pending, or whether project funding was completed. The information available to Poe Legacy Construction depends on the financing platform, customer authorization, and applicable law.

Financing is subject to the requirements, review, approval, rates, terms, and conditions established by Acorn Finance's participating lending partners. Submission of an application does not guarantee approval or funding.

Review the Acorn Finance Privacy Policy before submitting a financing application.

Email, Telephone, and Text Communications

We may use the contact information you provide to respond to inquiries, schedule calls or assessments, provide project updates, deliver estimates and invoices, request information, send appointment reminders, and provide customer service.

Marketing Emails

If you subscribe to marketing communications, we may send information about services, projects, promotions, company news, or related content. You can unsubscribe by using the link in a marketing email or by contacting us.

Opting out of marketing emails does not prevent us from sending transactional, project-related, contractual, payment, safety, or service communications.

Text Messages

If you provide a mobile number and consent to text messaging, we may send project-related messages, scheduling notices, follow-up communications, payment reminders, or marketing messages consistent with your consent.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of automated marketing text messages or HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing services.

Mobile telephone numbers, text-message consent records, and opt-in information are not sold or shared with unaffiliated third parties for their independent marketing. We may disclose this information to communication platforms, telephone carriers, aggregators, and service providers as needed to deliver messages and maintain consent records.

Cookies and Website Technologies

We and our service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate the website and understand how it is used.

Types of Technologies We May Use

• Essential technologies: Support website security, forms, navigation, preferences, and basic operation
• Functional technologies: Remember choices and improve website functionality
• Analytics technologies: Measure traffic, page usage, form activity, and website performance
• Advertising technologies: Measure campaigns, create audiences, and provide advertising based on website activity where enabled
• Social media technologies: Support social links, embedded content, sharing tools, or campaign measurement

HubSpot and other analytics or advertising providers may collect IP addresses, device information, cookie identifiers, page visits, referral information, and interactions with website forms or content.

You may be able to manage nonessential cookies through the website's cookie banner, where displayed, or through your browser settings. Blocking cookies may affect certain website features.

Browser privacy controls and opt-out tools may not remove information previously collected or prevent essential technologies needed to operate the website.

How We Disclose Information

Poe Legacy Construction may disclose personal information to the following categories of recipients when reasonably necessary:

Employees and Authorized Team Members

Information may be provided to employees and authorized personnel who need it to respond to inquiries, prepare estimates, manage projects, communicate with customers, process payments, or perform administrative work.

Subcontractors, Suppliers, and Project Partners

We may disclose project details, property information, contact information, schedules, plans, specifications, or other information to subcontractors, suppliers, inspectors, designers, engineers, consultants, or other project participants when needed to evaluate, schedule, price, coordinate, or complete work.

Technology and Business Service Providers

We may disclose information to providers that support:

• Website hosting
• Forms and customer records
• Scheduling and project management
• Email and text communications
• Social media publishing
• Marketing and advertising
• Analytics and reporting
• Document storage and electronic signatures
• Accounting and invoicing
• Payment processing
• Information security and fraud prevention
• Customer service and technical support

Payment and Financing Providers

We may disclose information to payment processors, banks, financial institutions, Acorn Finance, or participating lending partners when you request a payment or financing service.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, auditors, tax professionals, consultants, or other professional advisers.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or lawful government request
• Enforce contracts or collect amounts owed
• Investigate fraud, misuse, security incidents, or illegal activity
• Protect the rights, property, or safety of customers, workers, or others
• Establish, exercise, or defend legal claims

Business Changes

Information may be disclosed as part of a merger, acquisition, reorganization, financing, asset sale, ownership transfer, bankruptcy, or similar business transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

Sale, Sharing, and Targeted Advertising

Poe Legacy Construction does not sell personal information in exchange for money.

We may use analytics, social media, and advertising technologies that disclose online identifiers, IP addresses, device information, and website activity to third-party providers. Depending on applicable state law, some of these activities may be considered targeted advertising, sharing, or a sale even when no money is exchanged.

Where required by applicable law, you may request to opt out of covered targeted advertising, sale, or sharing activities by contacting us using the information in the Contact section or by using available cookie controls.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries
• Evaluate and complete projects
• Maintain contracts, estimates, invoices, and payment records
• Support warranties or service obligations
• Maintain customer and project histories
• Comply with tax, accounting, insurance, employment, and legal obligations
• Resolve disputes
• Prevent fraud or misuse
• Establish or defend legal claims

Retention periods vary based on the type of information, the project relationship, contractual obligations, legal requirements, operational needs, and the sensitivity of the information.

When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it, subject to technical and legal limitations.

Information Security

Poe Legacy Construction uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards may include:

• Access controls
• Password protections
• Multi-factor authentication where supported
• Encrypted website connections
• Secure third-party systems
• Restricted access based on business need
• Software updates and security monitoring
• Secure disposal or deletion practices
• Service-provider review and contractual protections where appropriate

No website, communication system, payment method, or storage system can be guaranteed to be completely secure. Do not submit Social Security numbers, complete credit-card information, banking credentials, or financing application data through general website forms, ordinary email, or text messages.

If we discover a security incident involving personal information, we will investigate and provide any notices required by applicable law.

Privacy Rights and Choices

Depending on where you live and which laws apply, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Opt out of certain profiling that produces legal or similarly significant effects
• Withdraw consent where processing is based on consent
• Appeal certain decisions regarding a privacy request
• Receive equal service and treatment when exercising applicable rights

Submitting a Privacy Request

To submit a privacy request, email info@poelegacy.com with the subject line Privacy Request.

Please include:

• Your full name
• Your email address
• Your telephone number
• Your relationship with Poe Legacy Construction
• A clear description of the request

We may request additional information to verify your identity and protect personal information from unauthorized disclosure. We will use verification information only to review and respond to the request.

An authorized agent may submit a request where permitted by law. We may require evidence that the agent is authorized to act on your behalf.

Certain information may be exempt from a request or may need to be retained for contractual, tax, accounting, payment, warranty, security, legal, or other lawful purposes.

Appeals

If applicable law gives you the right to appeal a decision, email info@poelegacy.com with the subject line Privacy Request Appeal. Include the original request and explain why you believe the decision should be reconsidered.

Marketing Choices

• Use the unsubscribe link in marketing emails.
• Reply STOP to supported automated marketing text messages.
• Adjust available cookie preferences.
• Contact us directly to update communication preferences.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has submitted personal information to us, contact us so we can review and delete it where appropriate.

Third-Party Websites and Services

Our website may link to websites or services operated by third parties, including financing providers, payment processors, social networks, map providers, review platforms, suppliers, or business partners.

Those third parties control their own privacy and security practices. This Privacy Policy does not govern information collected directly by a third party. Review the third party's privacy policy before submitting personal, payment, or financing information.

United States Processing

Poe Legacy Construction is based in Texas, and the website is intended primarily for people located in the United States. Information may be processed or stored in the United States or in other locations where our service providers operate.

Privacy laws in those locations may differ from the laws where you live.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, technology, business practices, service providers, or legal obligations.

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate method.

Contact Poe Legacy Construction

Contact us with privacy questions, requests, or concerns: